U
Undelivr

Support

Email max.d.thilen@gmail.com and you will get a real reply, usually within a day.

Common questions

How do I set up the intercept?

The intercept uses Apple's Shortcuts app, which is built into your iPhone. In Undelivr, open Settings and tap "Intercept setup guide" for the step-by-step walkthrough. It takes about three minutes and only needs to be done once.

Does the app work without the Shortcut?

Yes. Streaks, savings tracking, the mentor chat, and fridge scan all work on their own. The Shortcut adds automatic interception the moment you open a delivery app, which is the most effective part, but it is optional.

How do I change my mentor?

Settings, then choose Coach, Sarge, or Chef. You can switch as often as you like.

How do I cancel my subscription?

Subscriptions are managed by Apple. On your iPhone, open Settings, tap your name, tap Subscriptions, select Undelivr, then Cancel. If you cancel during a free trial you will not be charged.

I subscribed but the app is asking me to pay again.

Tap "Restore" on the paywall screen while signed into the same Apple ID you purchased with.

How do I turn off accountability alerts?

Turn off the toggle in Settings, and delete the "Send Message" action from your automation in the Shortcuts app.

How do I delete my data?

Email us and we will delete everything associated with you within 30 days.

Are my fridge photos stored?

No. They are processed to generate recipes and are not retained on our servers, or used to train any model. See the privacy policy.

Something broken?

Tell us what iPhone and iOS version you are on and what you were doing when it happened. Screenshots help a lot. max.d.thilen@gmail.com